1. when you submit any form, including but not limited to application and registration forms or other forms relating to any of our property marketing campaigns, hospitality Products or Services;
2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our Products and Services;
3. when you interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, face-to-face meetings, social media platforms and emails;
4. when you use our electronic services, or interact with us via our websites, and apps or use services on our websites;
5. when you request that we contact you or request that you be included in an email or other mailing list;
6. when you respond to our promotions, initiatives or to any request for additional Personal Data;
7. when you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any appointment as an officer, director, representative or any other position;
8. when your images are captured by us via CCTV cameras or face recognition system while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events at our premises;
9. when you are contacted by, and respond to, our marketing representatives and customer service officers;
10. when we receive references from business partners and third parties, for example, where you have been referred by them with your consent;
11. when we seek information from third parties about you and receive your Personal Data in connection with your relationship with us, including for our Products and Services or job applications, for example, from business partners, public agencies, your ex-employer, referral intermediaries and the relevant authorities; and/or
12. when you submit your Personal Data to us for any other reasons.

1. transacting with you and providing our Products and Services;
2. responding to your queries, feedback, complaints and requests;
3. managing the administrative and business operations of The Website and complying with internal policies, reporting requirements and procedures;
4. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
5. requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our Products, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our Products and Services;
6. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
7. matching any Personal Data held which relates to you for any of the purposes listed herein;
8. preventing, detecting and investigating crime and analysing and managing commercial risks;
9. managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
10. hosting, storing or backing-up your Personal Data, which may be on third party servers or data clouds;
11. legal purposes in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
12. our legitimate and/or lawful interests pursued by us or third parties appointed by us. When we rely on such a legitimate and/or lawful interest as a basis, we will conduct an assessment and such interests include (but are not limited to) providing Products or Services that you have contracted with us for or have requested from us in, responding to queries that you may have of us, managing or administering the business relationship between you and us;
13. conducting investigations relating to disputes, billing or fraud;
14. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal, statutory or regulatory bodies which are binding on The Website (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies, disclosures required in the public interest or emergencies and conducting audit checks, due diligence and investigations which may be carried out by statutory authorities); and/or
15. purposes which are reasonably related to the aforesaid.

1. If you are a shopper or visitor to our retail malls:
   1. providing customer service and support (including but not limited to customer relationship management, service operations and delivery, administering rewards and benefits and attending to your requests for any other goods and services whether or not offered by The Website); and/or
   2. purposes which are reasonably related to the aforesaid.
2. if you are an owner or tenant, or an employee, business partner, director or representative of an organisation that is an owner or tenant of any of our properties, whether existing or prospective:
   1. facilitating and administrating the sale or lease of our properties; (including but not limited to customer relationship management which may include the setting up and administration of any online portals for such customer relationship management, processing and confirming your purchase or tenancy, providing you with services, facilities and administrative support, and administering rewards and benefits);
   2. maintaining our property marketing campaigns and remedying defects;
   3. managing referrals; and/or
   4. purposes which are reasonably related to the aforesaid.
3. If you are a visitor to our properties or office premises:
   1. facilities management (including but not limited to issuing visitor access passes, and recording entries to and exits from our premises);
   2. providing services and facilities; and/or
   3. purposes which are reasonably related to the aforesaid.
4. if you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by The Website:
   1. assessing your suitability as an external service provider or vendor for The Website;
   2. managing project tenders and quotations, processing orders or managing the supply of goods and services;
   3. managing business operations and product development; and/or
   4. purposes which are reasonably related to the aforesaid.
5. if you submit an application to us as a candidate for an employment:
   1. conducting interviews;
   2. processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
   3. providing or obtaining references and for background screening;
   4. assessing your suitability for the position applied for;
   5. onboarding successful candidates and facilitating human resource planning and management; and/or
   6. purposes which are reasonably related to the aforesaid.
6. if you are a shareholder of The Website:
   1. onboarding or facilitating your appointment as a shareholder, including the verification of your identity and/or the identity of your proxy (as may be applicable);
   2. maintaining statutory registers and to manage the publication and dissemination of shareholder statistics on annual reports, newsletters and circulars; and/or
   3. purposes which are reasonably related to the aforesaid.

1. invitations to launches of property marketing campaigns, exhibitions, seminars and similar events, and organising promotions and corporate social responsibility projects;
2. providing additional Product and Services and benefits to you, including promotions, loyalty and reward programmes;
3. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services, whether by The Website or other third parties;
4. administering contests and competitions and marketing campaigns, and personalising your experience at our touchpoints;
5. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and telemarketing);
6. conducting market research, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you Products and Services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
7. purposes which are reasonably related to the aforesaid.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for The Website Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by The Website.

1. our related corporations and employees; to provide Products and Services to you, address your questions and requests in relation to your interactions with us as well as our Products and Services, to maintain and operate our systems and/or services;
2. companies providing services relating to medical screening, insurance and consultancy to The Website;
3. companies providing architectural, engineering and construction services to The Website;
4. real estate management agents;
5. agents, contractors or third party service providers who provide operational services to The Website, such as courier services, customer service, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security, or other services to The Website;
6. vendors or third party service providers in connection with marketing promotions and services offered by The Website;
7. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
8. collection and repossession agencies in relation to the enforcement of repayment obligations for debts;
9. external banks, credit card companies and their respective service providers;
10. building and car park management and their respective service providers;
11. share registrars;
12. companies which provide corporate secretarial, depository, clearing and book-entry settlement services;
13. our professional advisers such as consultants, auditors and lawyers;
14. foreign embassies in relation to facilitating overseas travel arrangements;
15. relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
16. any other party to whom you authorise us to disclose your Personal Data to.

1. have any questions or feedback relating to your Personal Data or our Data Protection Policy;
2. would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy;
3. would like to obtain access and make corrections to your Personal Data records, you can approach us via the following channels:
   • Call us
   • Email us
   • The Phone and Email are displayed in The Website